complaints terms and conditions

Guidelines
At Streamline.Net we try our best to keep all customers happy, however if you have already submitted a support ticket and your complaint has not been resolved to your satisfaction then please follow the steps below in order to escalate the issue.


Stage 1: Contact us

Please put your complaint in writing to the Complaints Department:

Complaints Department
Streamline.Net
Castle Square
Melbourne
Derbyshire
DE73 8DY


Stage 2: Our response

On receipt of your complaint the Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution.

You should receive a response within 10 days.


Stage 3: If your complaint is still unresolved

Please put your complaint in writing to our Complaints Director:

Complaints Director
Streamline.Net
Castle Square
Melbourne
Derbyshire
DE73 8DY


Stage 4: Our response

On receipt of your complaint the Complaints Director will thoroughly investigate any issues raised and propose a course of action for resolution.

You should receive a response within 10 days.

Please Note:
By signing up for any of our services you agree to be bound by all Streamline.Net terms and conditions.